General

The Q&A functions have to be activated in the room’s Settings. These icons will appear only if the functions are enabled when the room is created.

Through the Q&A settings view, you can add, edit, or delete Question Levels. In the Q&A configuration panel, you can enable and disable several Q&A options: the ability to delete questions and answers, the activation of Subject Matter categories, and the activation of questions issue levels.

Q&A Configuration

From here, you can enable and disable the following three options:

• The ability to delete questions and answers.

• The activation of Subject Matter categories.

• The activation of question issue levels.

Refer to the screenshot below:

Q&A Question Level

From here, you can create a list of issues that are associated with the documents. These issues are then assigned to Subject Matter Experts who can answer the questions. Refer to the screenshot below:

Adding New Question Level

To add a new question level:

1. Click Add from the top ribbon.
2. A new row appears in the grid below.
3. Enter the question level. Refer to the screenshot below:

Editing a Question Level

To edit a question level:

1. Select the level and click Edit from the top ribbon. You can also double-click the question level to edit.
   • The field becomes editable.
2. Edit the details as required. Refer to the screenshot below:

Deleting a Question Level

To delete a question-level:

• Select the level and click ‘Delete’ from the top menu to delete it.