Archives FAQs

1. What is the current expected SLA for archival? Is it possible to reduce the time frame to less than two weeks?

Answer: This is dependent on the number of documents exported. Our current SLA for the archive is set at 1 week/10000 Documents. Raise a ticket with the Trial Interactive support team for additional information.

2. Is it possible to provide the verification of checksums that compares what was archived to what is in TI as a report?

Answer: The Checksum documents are exported along with the archives. So, we can add the file as part of the export when we send it to the client. This should be requested in the Archive Request Form.

3. What kind of encryption do we do by default for ZIP files?

Answer: Currently, we use AES -256 Encryption type for zipping folders.