General Product Information

1. Does Trial Interactive support PDF Portfolios?

Answer:

Portfolio PDFs can only be handled by Adobe Acrobat, as Portfolio PDFs are a proprietary Adobe format and cannot be supported by other applications such as the TI Viewer or Google Chrome’s PDF Viewer. To view these PDFs, our suggestion is to download these types of PDF files and then open them directly in Adobe Reader.

2. Does TI have the ability to take existing TMF folders and documents and drag them into TI.

Answer:

Yes, we can support a mass import of existing documents.

Procedure:

1. Zip the folder structure and documents

2. Bulk upload with the option to unzip the file chosen

Also, on the chrome browser, this can be accomplished by drag-and-drop of a root directory from the machine into the bulk upload window ( this is not supported in other browsers).

Please note that this will not carry over metadata from other systems.

3. Does Trial Interactive have a data processing agreement with Amazon Web Services, specifically for GDPR?

Answer:

Trial Interactive leverages AWS for all data processing and storage. As such, TI falls under AWS’ data processing agreement for the purposes of GDPR.

This can be accessed on the Amazon web site here: https://aws.amazon.com/blogs/security/aws-gdpr-data-processing-addendum/.

The specific document may be accessed here: https://d1.awsstatic.com/legal/aws-gdpr/AWS_GDPR_DPA.pdf.

The ISO 27001 certification may be accessed here: https://aws.amazon.com/compliance/iso-27001-faqs/

4. Does Trial Interactive have a way to connect to other content management or document management systems?

Answer: Trial Interactive’s Content Connector is a generic connector that supports multiple content repositories, including Veeva, Documentum, Alfresco, CMIS, and others. Our TI Content Connector is useful for synchronizing your Regulatory, Quality, or Clinical content systems with TI for eTMF. It is a validated application that can be used to connect to a 3rd party system. Because some systems are competitors of ours, they may not certify our TI Content Connector, which is to be expected. However, we have validated it, and we will certify it as a part of any content integration we complete on behalf of our customers.

5. What is the typical turnaround time for a client request for SOC1 and SOC2 reports? Also, will the vendor retain the ultimate responsibility to resolve any SOC1/SOC2 issues or does the vendor expect to work directly with the hosting provider?

Answer: SOC documentation will be provided through a virtual Audit room or in-person only. The SOC3 summary is always available directly from the hosting provider or vendor. As vendor we take ultimate responsibility for all hosting issues, we are providing our software as a service, and provide hosting as part of that service.

6. Should an upgrade cause unexpected issues that do not impact all vendors or customers but does impact one client specifically due to a unique setup e.g. a business process/workflow, what is the typical resolution approach?

Answer: After every upgrade, for 2 weeks afterwards we handle all incidents reported through our hypercare channel, ensuring that we are prioritizing issues in a responsive way. The priorities defined in our MSLA determine the service level targets in terms of timeframe, but we also define incident urgency based on Hypercare status and other attributes, thus ensuring that upgrade issues are handled more efficiently. Finally, a technical project manager is normally assigned to handle the upgrade and stay on as a contact point for 2 weeks afterward.

7. Does TI have a fully functional CTMS system that has been deployed at other client locations ? If no, is there one in consideration and when will that be available for production release?

Answer: We are currently developing a CTMS system that is scheduled to be available in 2020. Any new customers who are interested may participate in our Customer Engagement Programs, specifically a focus group for the CTMS, to ensure we are getting appropriate feedback and involving interested parties in design reviews and functional prioritization of new products.

8. Does the system have the ability to search document contents in addition to being able to search document names and associated metadata ?

Answer: Yes. If OCR is enabled, the Search option can search document contents.

9. Concerning the system’s machine e-learning abilities, what if someone repeatedly misidentifies a document resulting in an incorrect training of the AI? How do we systematically un-train the AI on the faulty identification?

Answer: Once the document is corrected, the AI is 'untrained' automatically. Also, the AI is looking at multiple examples. If there are sufficient examples, a small number of misidentified documents would not have a significant impact on the model.

10. What model of validation does Trial Interactive follow?

Answer: Trial Interactive follows GAMP 5 for all validation activities.

11. How do I enable the Machine Translation Function in TI?

Answer:

Optical Character Recognition (OCR) is specific to language and character set.OCR must be enabled by our Service Desk prior to utilizing the Machine Translation feature in a room so that the correct character sets are enabled in the room. Machine Translation is specific to language and API. Many times the specific APIs must be enabled by the Service Desk.

12. What’s the maximum size file that can be directly uploaded into Trial Interactive?

Answer: In 10.1, you can load a file that is up to 2 Gigabytes into TI. Prior to 10.1, the maximum size allowed was 500MB.

13. What’s the maximum size file allowed that can be emailed into Trial Interactive?

Answer: As of TI 10, file attachments of up to 120MB are supported in emails sent to TI. One point of caution is that the sending email server will often have limitations set at < 100MB, most often 20 or 30 MB, which will prevent the file from being sent successfully. If this occurs, Trial Interactive Solution Engineers can work with your IT department to increase the email size limitations and support the full 120MB attachment size.

14. I have a video. What video formats are supported through Trial Interactive?

Answer: In Trial Interactive you can post videos and play them through the TI Viewer. The TI Viewer supports MP4, MOV, AVI, MPG and similar formats.

15. What version of the Reference Model does TI support?

Answer: TI is flexible enough to support multiple structures for document storage. While we do recommend that our clients utilize the most recent version of the Reference Model, we continue to support older versions regardless of system upgrades.

16. What is the largest file size that can be uploaded to TI?

Answer: As of TI 10.1, the Bulk Upload feature can handle files up to 2 GB. Also as of TI 10.1, one can email files to TI that are up to 120MB. Finally, by uploading via sFTP or physical drive, TI can store and provide access to files that are up to 200GB in size.

17. What technology does Trial Interactive use for its Collaborative Edit feature? Does it work just like MSOffice™ or Microsoft Office365™?

Answer: There are several online editors that allow the modification and editing of native Microsoft Office formats, specifically MS Word, MS PowerPoint, and MS Excel. While nothing that works as a thin-client, no-install editor will be quite as functional as the native Microsoft Application, several products come close, including OnlyOffice, OpenOffice, and MS Office Online / SharePoint. Trial Interactive uses OnlyOffice™ for our Collaborative Edit feature. OnlyOffice allows for the online collaboration of native MSWord®, MSPowerPoint®, and MSExcel® documents. OnlyOffice is continually improving their product, and has actually overtaken OpenOffice as the #1 non-native online MSOffice editor, comparing quite favorably to MS Office365.

18. What file formats can be opened by the TI Viewer?

Answer:

(1) PDF - all versions

(2)Images: JPEG, PNG, TIFF, GIF, BMP, JNG, PBM, PSD, EPS, PS, DCM (Format DICOM) and all formats supported by ImageMagick

(3) Microsoft Office Documents: Word (.doc, .docx) , PowerPoint (.ppt, .pptx), Excel (.xls, .xlsx), WordML (.xml), Visio (.vsd)

Composite files: ZIP, EML, MSG

(4)Others: TXT, OpenDocument (LibreOffice or OpenOffice)

19. How does TI handle XPT files?

Answer: XPT files can be stored in Trial Interactive without a problem. However, XPT is an SAS proprietary file type and, for that reason, our internal viewer is unable to open those files. We recommend downloading SAS Viewer 7 to view all SAS filetypes.

20. How does Trial Interactive Define a Major vs. Minor release?

Answer:

Major Releases

Major releases are defined as those that introduce a paradigm shift in the way Trial Interactive is used and/or functions. This can include (but is not limited to) redesigned UI, architectures, or the addition/modification of major functionality that may have an impact on data or content. Major Releases of the Trial Interactive system are subject to Full Regression testing. That is, all existing Test Cases will be carried out on Feature Complete builds of software. Major releases are supplied with pre-release notes no less than 6 weeks prior to upgrade and software deployment, along with a full impact assessment of each proposed functional change, and final release notes are supplied to customers at time of release. Finally, a minimum 4-week formal pre-release period is scheduled for major releases, providing customers time to review the updates prior to deployment.

Minor Releases

A Minor release of Trial Interactive includes new features and enhancements. A minor release may also include the addition of new functionality that is transparent to the end user (e.g., may impact the administrator), defect resolutions, and additional modules. Additional modules are add-on functionality available to the customer that does not impact the core business case. Minor Releases of Trial Interactive are subject to targeted risk-based regression testing. All in-scope Test Cases are re-executed against Feature Complete software. The scope of final regression testing is determined by Software QA in conjunction an assessment of functional risk. Minor releases are supplied with pre-release notes no less than 4 weeks prior to upgrade and software deployment, along with a full impact assessment of each proposed functional change, and final release notes are supplied to customers at time of release. Finally, a minimum 2-week informal pre-release period is scheduled for minor releases, providing customers time to review the updates.

21. Does Trial Interactive offer any support for validation?

Answer: TransPerfect offers two deployment methods for the Trial Interactive system: A Multi-tenant Instance (MTI) or a Dedicated Instance.

The MTI clients are deployed on the same system and share the same hardware. Their data is logically separated through access controls as a default. The Dedicated Instance Clients do not share the same hardware, except the mail server infrastructure. The MTI offering is meant as a way to reduce infrastructure costs for TransPerfect and the client. However, the MTI offering does then prohibit clients from declining or delaying releases. Dedicated Instance clients do have full control if they would like to upgrade or when (TI recommends staying on the last two major releases, though).

TransPerfect’s approach to Validation is to internally validate our Out of the Box (OOTB) configuration of the system for each type of product release (Major, Minor, Patch). Clients can review TransPerfect’s internal Validation Package (typically done during a qualification audit), and determine if our level of validation meets their expectations. Clients who wish to perform any additional validation/UAT may do so either via their internal process, or they may leverage Trial Interactive’s Validation Services.

Dedicated Instance Clients can perform UAT on a Client-specific Staging environment, and once successfully executed, deploy to Production. MTI Clients, however, do not have access to a Client-specific Staging environment. While we grant access to a Pre-Release environment, it is not configured per Client specifications and is only intended for Demo or evaluation purposes. MTI and Dedicated Instance Clients are given advanced notice of the upcoming upgrades via Pre-Release Notes. MTI Clients must wait to validate their intended use of the system Post-Upgrade. The impact should be minimal as Features are rolled out disabled by default.

22. What does SAR mean?

Answer: This means that a Strategic Alliance Room for all project related documentation, training materials, communication plans etc. is prior to the kick-off meeting supplied; this will be stored in the Amazon Cloud.

23. How much in advance would you need to be made aware of an audit?

Answer: Anything that is in person or requires to physically participate requires 21 days of notice. Remote audits can be done much faster.

24. If another CROs uses another eTMF system, how would the transfer to the TransPerfect system work and what are the differences with regard to time, complexity and effort during the migration process?

Answer: There are tools available to allow to build a structure in TI and a perform a straight input of content. There is also the capability available to upload an entire structure with content and with metadata. If the client has a standard set of metadata, it is easy for TransPerfect to apply the same mapping against that algorithm. Depending on the complexity the mapping can be very straight forward due to a team at TransPerfect being available with extensive experience.

25. In case of an ongoing inspection and the system goes down, what kind of backup or issue resolution mechanism is available to ensure all time accessibility of the system?

Answer: If there is an ongoing archive every service request / ticket is treated as priority 1. This is escalated to the top during an audit. With regard to disaster recovery there a couple of mechanisms in place: TransPerfect is in multiple availability zones (each availability zone being a completely separate infrastructure – a copy of the database is kept in secondary availability zone so that recovery can be performed within 5 minutes) and additionally TransPerfect has a disaster recovery site and there are related DR policies available and followed in such cases. During a formal agency inspection with advance notice to TransPerfect hypercare will be performed by TransPerfect during this window of time, the TransPerfect Service Desk is also made aware of the ongoing audit and all background activities (patches, etc.) is not done during inspections. TransPerfect has a recovery point of 30 minutes with 15 minutes incremental been taken and two full backups every week.

26. What are the dimensions for logos added to the TI sign-in screen on dedicated instances?

Answer:

Dimensions: 88 x 72

Width: 88 pixels

Height: 72 pixels

27. Question: What are the document-type/icon relationships in TI?

Answer:

Below are the list of available file types which have their corresponding icon. Anything other than these file types will default to being represented as a paper clip icon (.msg).

28. Question: Is TransPerfect registered with the EMA's Organisation Management Service (OMS) database?

Answer: Yes