Converting a Question into an FAQ Entry

  1. Locate the question which needs to be converted to an FAQ entry.
  2. Click on the arrow to expand the line and view the available answers.
    • Only answered questions can be converted.
  3. Click on the answer to the question. If there are multiple answers, you will need to pick one – it can be edited in the next step.
  4. Click the ‘Convert to FAQ’ button
    • This will open

  5. Make any required edits to the Question and/or the Answer.
  6. When you are done, press ‘Create.’